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Guidelines + Forms

§3 Complaint management

(3) In justified individual cases, library management can define other lending periods for certain resources or demand that borrowed resources be returned before the lending period has expired.

(4) Borrowed resources are to be returned at the latest by the end of the lending period without request.

(5) Should borrowers not fulfil their obligation, the Library of the Medical University of Graz will send a written or electronic warning, with reference to the expired lending period, requesting the return of the borrowed materials. If this warning is not attended to, another reminder will be sent. The third warning will be sent by registered mail, pointing out the consequence for non-observance.

(6) Late fees are to be charged per item and per day, as defined by the Rectorate and published on the homepage of the university. However, these may not exceed the replacement value of the borrowed resources.

(7) Borrowers, who do not comply with the request to return materials in accordance with Section 4 and do not settle their resulting debt, are barred from borrowing further materials.

(8) For those subordinate to the supervision of the Rector, neglecting the obligation to return borrowed materials and/or failure to comply with the request to return materials by the Library of the Medical University of Graz will result in disciplinary measures, regardless of Sections 4 to 6.

(9) Borrowers who do not comply with the request to return resources, in accordance with Section 4, within three months, may be sued by the Medical University of Graz for restitution of the materials or reimbursement for its value. In this event, the Medical University of Graz is also entitled to compensation for late fees and reimbursement for any inquiries into the replaceability of materials, for inter-library loans, for the copying of materials that are no longer available and the like.

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